Did anyone have a hard time figuring out how to download your tix?

This topic has 12 replies, 11 voices, and was last updated 3 years, 3 months ago by Charlie.

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- 08/28/2021 at 10:08 AM #148393
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  Larry B
  Participant
  
  Based on what I’m seeing on social media, it sounds like a lot of people have had issues. And the Utah Football Twitter only seems to have a vague 30 second video that just says to download the tickets to your mobile wallet, whatever that means.
- 08/28/2021 at 10:16 AM #148394
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  NarfUte
  Participant
  
  I drove up to the ticket office and had mine printed. I hate electronic tickets, convenience be damned.
- 08/28/2021 at 10:21 AM #148395
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  RiseasUtes
  Participant
  
  Go to Utahtickets and sign in, your tickets for the season will all be there. Click on the ticket and in the middle of the ticket it will have a transfer to wallet option(easier on iPhones). Your phone will automatically put those tickets that you transferred into your wallet app. At the stadium all you have to do is open the app and have them scan your phone. It will take the less tech savvy people a game or two to get used to it, but just try to figure it out now so you aren’t struggling to get into the stadium.
  - 08/28/2021 at 10:27 AM #148396
    2
    
    Tony (admin)
    Keymaster
    
    So that means I have to use a wallet app. Great. How do I explain that to my 84 year old dad who doesn’t know what a computer is?
    - 08/28/2021 at 11:45 AM #148400
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      RiseasUtes
      Participant
      
      Does he go to the games with you? You can transfer them to yourself(via email) then load them to your phone and scan him in at the stadium.
      
      I like having the hard ticket because I liked keeping them and then thinking back on the games I’ve been to. I kept all my NFL/NBA game stubs etc. So I don’t love the new system but trying to make sure people look into it as soon as possible so they don’t run into these issues up at the stadium on game day.
    - 08/28/2021 at 5:22 PM #148423
      
      SOWhat
      Participant
      
      You don’t have to put them in the wallet, you can email them too.
      - 08/28/2021 at 8:56 PM #148449
        
        Charlie
        Participant
        
        I have not transferred my ticket my son’s account, but I assume and expect that the wallet does not require a connection and is stored on the phone. I already know connectivity at the stadium on game days is iffy.
  - 08/28/2021 at 10:30 AM #148397
    7 2
    
    UrbanLiar
    Participant
    
    Here’s a quick video on it:
    
    Loading tickets on your phone
    - 08/28/2021 at 1:05 PM #148407
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      UrbanLiar
      Participant
      
      Downvotes for a direct link to the U’s instruction page answering the request…hmm…
      - 08/28/2021 at 1:18 PM #148409
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        GameForAnyFuss
        Participant
        
        Maybe peoples’ technological challenges extend to proper use of the thumbs up/thumbs down buttons?
        
        BTW, I will gladly take tickets off anyone’s hands if they don’t want to mess around with the digital ticketing system.
- 08/28/2021 at 11:19 AM #148398
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  AlaskanUte
  Participant
  
  I found out the only wallet app that works is Google Pay, install it on your phone, the rest is fairly simple. Evidently the ticket office thinks all of us are millenials
- 08/28/2021 at 11:53 AM #148401
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  Ghost of the HEB
  Participant
  
  No
- 08/28/2021 at 12:33 PM #148404
  1
  
  GibUtes
  Participant
  
  Pretty easy to integrate into Apple Wallet. The testdrive they ran at the open house last week was smooth sailing. Once you were close to the stadium, it was already on the home screen.
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