Ute Hub constantly logging out…

This topic has 21 replies, 11 voices, and was last updated 3 months ago by Tony (admin).

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- 06/28/2024 at 2:00 PM #217865
  7
  
  AlohaUte
  Participant
  
  Maybe I’m the only one who has this problem but every time I come to Utehub I am logged out and need to log back in, even if I click the “stay logged in” (or “remember me” or whatever) button. Is that a site issue or a browser issue (I use Chrome)? This is the only site it happens on. Other ones, once I’m logged in, it stays logged in unless I clear my cache / cookies, am away for a long time, or manually log out.
  
  Is there a work around for that?
- 06/28/2024 at 2:46 PM #217866
  2
  
  highlandute7
  Participant
  
  This happens to me all the time now as well. Both web and mobile.
- 06/29/2024 at 3:37 AM #217884
  
  Tony (admin)
  Keymaster
  
  That’s weird. Thanks for letting me know. Not happening to me. I am traveling so I won’t be able to do much until I get back Monday, but I will take a look at it. Ever since that DDOS attack a lot of weird things have been happening.
  - 06/29/2024 at 9:19 AM #217887
    4
    
    ProudUte
    Participant
    
    Tony, I am not experiencing this problem.
    - 06/29/2024 at 11:31 AM #217890
      1
      
      Tony (admin)
      Keymaster
      
      Appreciate the info. Please tell me which browser and OS etc you are using.
      - 06/29/2024 at 10:22 PM #217896
        
        highlandute7
        Participant
        
        Happens to me on Chrome as well as on the app.
- 06/29/2024 at 8:01 AM #217885
  1
  
  SkinyUte
  Participant
  
  Been happening to me for years.
  
  Not limited to a specific browser or device either, as it happens on my home laptop, my work laptop, my iPad, and my phone.
  - 06/29/2024 at 11:30 AM #217889
    1
    
    Tony (admin)
    Keymaster
    
    If there are issues definitely let me know. Otherwise I may not be aware of them. There may be settings in each person’s browser with regards to login settings etc. So perhaps resetting anything to do with UteHub.com might help. Also let me know your browser and OS and anything else about your system that may be helpful.
    - 06/29/2024 at 7:46 PM #217894
      1
      
      AlohaUte
      Participant
      
      Happens for me in Chrome and Edge. On both my Windows 10 OS and Android on my phone.
    - 06/29/2024 at 10:59 PM #217897
      1
      
      SkinyUte
      Participant
      
      Chrome 126.0.6478.127 on both my work and home Win 11 laptops.
      
      Safari on my iPhone 13 and iPad (10th Generation), both on iOS 17.5.1.
      
      I’ve deleted all UH cookies, cleared cache, etc. but it still never works. Not a huge deal, as I mostly just lurk…just kinda weird.
  - 07/01/2024 at 3:34 PM #217960
    
    bopahull
    Participant
    
    Sounds like UTEHUB is trying to tell you something.
- 06/29/2024 at 6:44 PM #217892
  1
  
  pics
  Participant
  
  Happens to me too. iPad ios 17.5.1 Safari browser.
- 06/29/2024 at 7:01 PM #217893
  1
  
  OldAsDirtUte
  Participant
  
  Haven’t seen the problem. Using Android, Edge, & Firefox.
- 07/01/2024 at 11:07 AM #217940
  
  Tony (admin)
  Keymaster
  
  I made some changes which may help. Won’t know until I hear from some of you. Let me know.
  - 07/01/2024 at 4:12 PM #217962
    
    beaslad
    Participant
    
    I was lurking this morning and then just jumped back on now and was logged out. Happens to me pretty much once a day. Either on my PC or iPhone (both using Chrome).
    - 07/01/2024 at 8:45 PM #217980
      
      Tony (admin)
      Keymaster
      
      Are you saying you logged in and you were automatically logged out? Not quite understanding. If you could clarify that would be great. Also everyone should check your browser’s cookie policies and such as related to Ute Hub.
      - 07/02/2024 at 8:29 AM #217993
        1
        
        beaslad
        Participant
        
        No, I just meant that in the morning I was logged in and then when I came back later that afternoon I was logged out and had to log back in.
        
        07/02/2024 at 9:09 AM #217994
        
        Tony (admin)
        Keymaster
        
        Great. Thanks for clarifying that. I hope that the recent tweaks I made will resolve the issue. Let me know! Be sure to clear your cookies and browser cache.
- 07/01/2024 at 8:51 PM #217983
  
  Tony (admin)
  Keymaster
  
  I wonder if some people are somehow switching between http and https. Please look at the URL in the browser when you are “logged in” and then compare it to when you’re “logged out.” Also if you do have this issue and you can REPEAT the steps to make it happen, ping me and I’d like to do a zoom meeting with you!
  - 07/01/2024 at 9:09 PM #217986
    
    NarfUte
    Participant
    
    It’s always happened to me- android and chrome and now IOS and chrome. Both logged in and logged out are https
- 07/01/2024 at 9:18 PM #217988
  1
  
  Tony (admin)
  Keymaster
  
  How often do you folks that have the issue visit the site and/or login? Once a day or less? Might be related to the cookie refresh time, which was only 24 minutes.
  
  Please clear your cookies, your browser cache, and re-login. Then let’s see what happens. I think perhaps the reason it doesn’t happen to some users like me, is we are logged in and hitting the site more often. Users that aren’t doing that may not be refreshing the cookies. I’ve extended the cookie values to a RFLT (really *** long time). 🙂 It may take a day or two in order to determine if this fixes anything…
  - 07/01/2024 at 10:07 PM #217989
    1
    
    UofU Fanatic
    Participant
    
    Mine occasionally logs me out but seems infrequent, such as 2+weeks I would guess and I Isuzu check this website several times daily
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