I worked for one of them for 10 years. Their customer service SUCKED. Not just lack of training but incompetence. I brought home a 3416 DVR and called up to get a “hit” or “refresh” sent to it to activate it. Instead of just doing it she argued with me that there was no such thing as a 3416 and that a 3412 was the newest model. I told her we’ve had them for over a month and I unloaded the pallets of them off of the trucks, scanned them into the system, unboxed them, “burned them in”, tested them and I was staring at the ****ing thing right then. She just wanted to continue to argue. I told her that I don’t care what model she believes it is, just activate the damned thing so I can watch the game. She eventually did.
I have more anecdotes but I’m getting worked up so I’d better just shut up for a while.