Roll call: Follow up on the logout issue

This topic has 15 replies, 9 voices, and was last updated 5 months, 2 weeks ago by Tony (admin).

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- 07/08/2024 at 11:13 AM #218234
  2
  
  Tony (admin)
  Keymaster
  
  I haven’t heard anything in the last week or so on the previously mentioned log out issue. Is anyone still experiencing it? Did you clear cache, log out, log back in and click “remember me?”
- 07/08/2024 at 11:27 AM #218237
  
  NarfUte
  Participant
  
  I have not had to log back in on either PC or mobile
  - 07/08/2024 at 11:29 AM #218239
    
    Tony (admin)
    Keymaster
    
    And you did previously?
    - 07/08/2024 at 11:32 AM #218242
      1
      
      NarfUte
      Participant
      
      Yep, would have to log back in after a couple days – even if I had the “remember me” checked. So for me it’s fixed!
      - 07/08/2024 at 12:58 PM #218258
        
        Tony (admin)
        Keymaster
        
        Glad to hear that. I’ve been on a big mission to eliminate a lot of bugs lately, this included.
- 07/08/2024 at 11:41 AM #218245
  
  HeyyyUguyyys
  Participant
  
  My issue is that I am able to login on the website, but the same login is not working on the mobile app.
  - 07/08/2024 at 11:54 AM #218248
    
    Tony (admin)
    Keymaster
    
    That seems like a user error issue. 🙂 I saw that you reset your password about 5 times so perhaps you’re mixed up there. If you continue to have issues let me know.
    - 07/08/2024 at 10:03 PM #218329
      
      HeyyyUguyyys
      Participant
      
      Ouch 😂. And this whole time I thought my username and password skills were one of the stronger parts of my game. Back to the drawing board. I’ll put in the work and come back to the app login when I’m ready for prime time.
- 07/08/2024 at 12:08 PM #218254
  1
  
  highlandute7
  Participant
  
  I haven’t seen this issue since it was reported.
- 07/08/2024 at 4:32 PM #218297
  
  AlohaUte
  Participant
  
  I think it’s working for me too. But admittedly, I’ve been traveling and not on the site too often.
- 07/08/2024 at 8:15 PM #218321
  2
  
  ProudUte
  Participant
  
  I have not ever had the issue.
- 07/09/2024 at 6:57 AM #218339
  1
  
  CityCreekUte
  Participant
  
  Very anecdotally it seems to me better. I know I was logged out in the past numerous times but assumed that was by design (even with the keep Mr signed in button) and now less. I use Brave / Chrome on desktop on/off company VPN and those + the mobile app on the phone also on and off Brave VPN
- 07/09/2024 at 8:38 AM #218345
  
  SkinyUte
  Participant
  
  Issue resolved in Chrome (yay!) but still logging me out every time in Safari.
  - 07/09/2024 at 8:41 AM #218346
    
    Tony (admin)
    Keymaster
    
    You may need to clear your safari cache and cookies and all that stuff. Log out, log back in and click remember me.
- 07/09/2024 at 9:49 AM #218353
  
  Red Son
  Participant
  
  Using Chrome on website and Safari on iPhone. Both will log me out every few days. I had to sign in again today.
  - 07/09/2024 at 12:05 PM #218365
    1
    
    Tony (admin)
    Keymaster
    
    Clear cookies and cache, login and select remember me… and let me know later!
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